PLEASE NOTE: Our last shipping day for 2018 was December 14. Because of already booked orders, we are no longer promising delivery of any new orders prior to the end of 2018. You may feel free to order and get yourself in line for 2019 but larger items, slippers, mittens, and hats, will likely not be produced and shipped until late January (at this point). Smaller items, ear muffs, insoles, etc. will likely be produced and shipped by January 2nd or 4th as they get priority when the new year arrives.
It would be different if we did not actually make this stuff. When you just pull product off a shelf in your warehouse or take an order and have it drop shipped, it is sooooo much easier. Ourselves, being real people, we need a break and we like to spend some time with family as well.
Thank you, once more, for your business this past year.
That's right folks, there is no point and click ordering here and that really confuses the heck out of the youngsters who don't have a clue how to buy something otherwise. We have real reasons for not doing so. See our FAQ regarding "point and click ordering" for a very honest answer.
You may zip down to specific sections by using the text index below (come on, we know it is old fashioned but if you click on the blue words it will take you somewhere) or read on to learn some of the frustrations of dealing with those VISA® and MASTERCARD® folks and get a feel for why we like to communicate with our customers instead of just sitting at the end of an electronic stream filling your order.
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What was that?
Communicate? Well, customer service really is a two way street. In order for us
to serve you to the best of our ability you have to do more than
point the courser at an item you may not even want and click a
button. If you are lucky, you might even remember where you were when
you clicked. There are so many "stores" out there it is easy
to forget who you bought what from. Every year we get calls from
people who swore they ordered something on line (point and click) from
us and they want to know where their merchandise is. And then there are
the folks who return items we don't even sell. We suspect that is
simply shopping overload, somewhat akin to the information overload we
all get when we type a single word into Google. But, getting merchandise
back that is not yours is really frustrating, especially when it comes
with a nasty letter.
We always welcome communication via email. Email is great. We usually pick up email between 3 and 5 AM and will try to get back to you within 24 hours. When we are "on the road" that is limited by our ability to connect to the Internet but we do try. You may order via email if desired but since we can't promise you total credit card security via email, you should call in your number. While it may be slightly old fashioned the best, most secure, methods of ordering from us are by using the phone (land line) or the mail. Watch your cell phones folks. We find it rather amazing how many people are perfectly happy to transmit financial information over the air waves. Of course it would seem many folks just use their boss's phone to order. It doesn't cost anything and they get paid to shop. :)
You may call us with an order or questions at 802-365-4588 ( 8 AM to 7 PM EASTERN TIME PLEASE, PLEASE, NOT BEFORE 8 AM OR AFTER 7 PM EASTERN TIME. WE CAN GET REAL UGLY WHEN SOMEONE DRAGS US OUT OF BED AT 2 AM ). No, it isn't a toll free number and those who mistakenly dial an 800 instead of 802 are in for a shock. :) In our own defense, so many folks have unlimited free calling plans it doesn't make much sense for us to pay the phone company for a call you would have made for free anyway. But, beware! We just say "Hello" when we answer the phone. Please don't panic. Just mutter something about sheepskin or shearling or what-have-you and we will pick up the ball.
In almost all cases you will be greeted by Kathy or Rick. (Just two people, remember, unless the boys are home for a visit.) We don't have an answering machine. (So "but I left a message on your machine" doesn't work with us. Love that one 'cause people we are trying to get in touch with try to use it as an excuse when we complain that they never called us back.) If you don't get an answer after 4 or 5 rings then simply hang up and call back in a few hours. We do take some time off on occasion or have outside obligations to tend to. However, if it is your preference to be left on hold listening to lousy music for hours or pushing buttons endlessly as you go through prompt after prompt, then you will just have to do that elsewhere as we can't oblige you. You may go play with their phone system and call us back when you are done. The timing will probably be about right.
Yes, we do accept MasterCard® and Visa® (including
debit cards, but with a $25 minimum) for telephone orders or orders by mail (and at
we prefer checks or money orders so the "financial institutions" don't
get their slice of our pie. They are already got bailed out with our tax money. There must be 5 or 6 companies dipping into the pot before the charge actually makes it back to you. They get
an ever growing percentage now
(June '12 - 19% with all their new fees)
and what, may we ask, do they do for their money besides hassle us? Let's
face it, what kind of fool would pay a company exorbitant fees for the privilege
of having them constantly telling you how they expect
you to run your business? Well, us that's who, but we don't
have to like it and we have a right to say so. If
MasterCard® and Visa®
have their way there will be no such thing as a nice, personal, small business
left anywhere. It's not like they have anything to lose. If we take a card that
isn't any good (even if we follow all their rules) who do you think is out the
cash? They fine you for this, they fine you for that, but if they screw up your
deposit and misplace your money they don't feel they have any responsibility in
the matter. A $45 charge because a customer forgot they bought something
from us? Yep, that was the last straw.
SHIPPING/HANDLING CHARGES, ALL US
PHONE # 802-365-4588
ADDRESS: Shepherd's Flock, PO Box 131, Townshend, VT 05353-0131
Credit/Debit Card users please review our Card Acceptance Policy prior to ordering.
Please see section below for general ordering information:
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