Due to constantly evolving fee structures with the credit card companies we want you to be aware of the following before using a credit or debit card with us.
All major credit/debit cards accepted.
Returns are accepted for direct exchange or "store credit" only. We do not offer refunds. This applies to all purchasers and is not unique to credit/debit card customers.
Charges are processed no earlier than 48 hours before your order is shipped, normally 24 hours. On occasion we forget that there is a holiday coming up (shipping schedule interruption) and may accidentally process the transaction earlier but this is very rare. Once the charge is posted you know your order will be on the way unless the house burns down or something awful like that happens. If this is the case, we will just have to sort things out with you asap.
A receipt is sent with every purchase. If you purchase an item and have it shipped directly to another recipient we will either email you the receipt (preferred) or send it to you via USPS. Please check your package upon receipt.
The charge on your statement will be listed as "Six String Crafts, LLC".
Save yourself 10% and send a check. That way you will likely remember who you purchased from.
If you have any questions please feel free to email us or ask before you place your order by phone.